FAQ
Client’s questionsThe process for switching energy suppliers is easy:
Have a recent copy of your utility bill.
Review our pricing plans.
Carefully read the service terms and conditions for your energy plan.
Choose the plan that best fits your needs and fill out the simple online form.
TDU charges are those charges associated with the delivery of electricity to a customer over poles and wires from your Transmission and Distribution Utility (TDU). The TDU charges are outside of the control of any provider, are approved by the PUCT, and are passed through directly to you without additional markup.
TDU charges are assessed by each respective TDU to all customers in their service territory, regardless of who their retail electric provider is. The provider, as the billing agent for the TDU, collects these charges from customers on behalf of the TDU and remits them back to the TDU. Such charges are clearly labeled as a separate line item on your bill so that you can clearly distinguish which charges are the current providers and which are the TDU’s.
Your energy charge is the amount that the energy provider collects from you for electricity supplied and used. It is what you agreed to pay at a cost per kilowatt when you signed your contract. It is also the component of your electricity bill that the energy provider controls.
The Energy provider is a supplier of electricity and natural gas. Your local utility company will be responsible for the delivery of electricity or natural gas to your home and will maintain all poles and wires.
